Revocation
Cancellation policy
Right of withdrawal for consumers
As a consumer, you have the right to cancel this contract within fourteen days without giving any reason.
1. cancellation period
The withdrawal period is fourteen days from the day of the conclusion of the contract.
2. cancellation of the order
To exercise the right to cancel, you must inform us (Miriam Saroos, Neckarauer Waldweg 36, 68199 Mannheim, phone number: 0176 61653663, e-mail address: team@poleandmove.de) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You can use the attached sample cancellation form, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period expires.
3. consequences of the cancellation
If you cancel this contract, we will refund all payments we have received from you, including delivery costs (except for additional costs resulting from a delivery other than the standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received notification of your cancellation.
For the refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise. You will not incur any additional costs as a result of the refund.
4. return costs in case of cancellation of the goods
You must return or hand over the goods to us immediately and at the latest within fourteen days from the day on which you informed us of the cancellation. The deadline is met if you dispatch the goods before the deadline expires.
You are responsible for the costs of returning the goods.
5. exclusion of the right of cancellation
The right of cancellation does not apply to contracts for the delivery of goods that have been manufactured according to customer specifications or are clearly tailored to personal needs.
Right of cancellation for services (e.g. courses)
1. cancellation period
The cancellation period for services is also fourteen days from the day the contract is concluded.
2. exercise of the right of cancellation
To exercise the right to cancel, you must inform us (Miriam Saroos, Neckarauer Waldweg 36, 68199 Mannheim, phone number: 0176 61653663, e-mail address: team@poleandmove.de) of your decision to cancel this contract by means of a clear statement. You can use the attached sample cancellation form, but this is not mandatory.
3. consequences of the cancellation
If you cancel this contract, we will refund all payments that we have received from you immediately and at the latest within fourteen days from the day on which we received notification of your cancellation.
If you have requested that the services should begin during the cancellation period, you must pay us a reasonable amount corresponding to the proportion of the services already provided up to the notification of your cancellation.
4. exclusion of the right of cancellation
The right of cancellation shall expire if we have provided the service in full and you have expressly agreed in advance that we may commence performance before the expiry of the cancellation period and you lose your right of cancellation.
Sample cancellation form:
(If you wish to cancel the contract, please complete this form and return it to us).
To: Miriam Saroos, Neckarauer Waldweg 36, 68199 Mannheim, e-mail address: team@poleandmove.de
I/we () hereby cancel the contract concluded by me/us () for the purchase of the following goods ()/the provision of the following service (): Ordered on ()/received on (): Name of the consumer(s): Address of the consumer(s): Date: Signature (only in the case of written notification):
(*) Delete as applicable.
